Terms of Service

These Terms of Service govern your use of the gravinovae website and analytics services. By accessing our website or using our services, you agree to be bound by these terms.

Last updated: 15th January 2026

Acceptance of Terms

By accessing and using the gravinovae website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of our website and services, including but not limited to visitors, customers, and business partners.

We reserve the right to modify these terms at any time. Your continued use of our services following any changes constitutes acceptance of those changes. We will notify users of significant changes through our website or by email where appropriate.

Description of Service

gravinovae provides customer feedback analytics services for retail businesses, including but not limited to:

• Real-time sentiment analysis and monitoring
• Customer feedback data collection and processing
• Analytics dashboards and reporting tools
• Business intelligence and actionable insights
• Integration services with existing retail systems

Our services are designed to help retail businesses better understand their customers and improve their operations through data-driven insights.

User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorised access to our systems or networks
• Not use our services to transmit harmful, offensive, or illegal content
• Respect the intellectual property rights of gravinovae and third parties
• Comply with all applicable laws and regulations in your use of our services
• Maintain the confidentiality of any login credentials or access information

You are responsible for all activities that occur under your account and for maintaining the security of your account information.

Intellectual Property

All content, features, and functionality of the gravinovae website and services, including but not limited to text, graphics, logos, images, software, and analytics algorithms, are owned by gravinovae or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted by law or as expressly provided in these terms.

The gravinovae name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of gravinovae. You may not use such marks without our prior written permission.

Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

You retain ownership of any data you provide to us through our services. However, you grant us a licence to use, process, and analyse this data to provide our services and improve our offerings. We will handle your data in accordance with applicable data protection laws and our Privacy Policy.

Payment and Billing

If you purchase services from gravinovae, you agree to pay all applicable fees and charges. Payment terms will be specified in your service agreement or invoice. We reserve the right to suspend or terminate services for non-payment.

All fees are non-refundable unless otherwise specified in writing. We reserve the right to change our pricing with reasonable notice to existing customers.

Service Availability

We strive to maintain high availability of our services but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.

Limitation of Liability

To the fullest extent permitted by law, gravinovae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all claims arising out of or relating to these terms or our services shall not exceed the amount you have paid to gravinovae in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless gravinovae and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Bergen, Norway.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these terms.

You may terminate your use of our services at any time by discontinuing use of our website and services. If you have a paid subscription, termination procedures will be governed by your service agreement.

Upon termination, your right to use our services will cease immediately. Provisions of these terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Force Majeure

gravinovae shall not be liable for any failure or delay in performance under these terms that is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

Entire Agreement

These terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and gravinovae regarding the use of our services and supersede all prior and contemporaneous written or oral agreements.

Contact Information

If you have any questions about these Terms of Service, please contact us: